What happens when I install the app?
Chaperone connects to your Shopify store and backfills recent fulfillments with tracking numbers (typically the last 14 days). New fulfillments are synced automatically as they are created or updated.
Support
We're here to help you get the most out of Chaperone. Reach out anytime you have a question about your shipments, settings, or account.
What to include
To help us resolve your issue quickly, please include:
- Your Shopify store domain (for example,
your-store.myshopify.com) - The order number or tracking number, if your question is about a specific shipment
- A brief description of what you expected vs. what you saw
- A screenshot, if applicable
Frequently asked questions
How often does tracking update?
Tracking status is refreshed from our carrier data provider on a regular schedule. You can also manually refresh individual shipments from within the app, subject to a short cooldown to avoid excessive API calls.
What happens to my data if I uninstall?
When you uninstall Chaperone, we revoke access to your Shopify store and deactivate your shop account. If you need your data deleted, contact us and we will process your request. See our Privacy Policy for details.
What is the fulfillment account portal?
If your store is managed by a fulfillment provider using Chaperone, they may access your shipment data through a separate fulfillment login. Your store's settings can be managed by that provider when configured.