Flagged Shipments
Late deliveries, carrier exceptions, returns, and failed delivery attempts rise to the top so you can intervene before a customer initiates a support request.
Shopify App
Chaperone
Keep a watchful eye on your shipments.
Chaperone surfaces shipments that may need attention — proactively, often before your customers notice a problem. Stay ahead of delays, exceptions, and missed handoffs with a clear, prioritized view built for proactive customer service.
Stop reacting. Start chaperoning.
Most shipping tools tell you what already went wrong. Chaperone organizes your in-flight shipments into tiers so your team knows exactly where to focus — from labels with no carrier scan, to packages running late, to orders that are on track.
Built around how shipments actually fail
Every section mirrors the priority tiers in the app, so your team always knows what needs attention first.
Shipments to Watch
Packages with slipped ETAs or early warning signs stay visible without cluttering your critical queue — perfect for proactive outreach.
Not Yet Picked Up
Catch shipments that have a label but no carrier scan yet. Configurable business-day thresholds help you spot orders that may never have left the warehouse.
Dashboard & Settings
Track on-time rate, average transit time, and carrier performance. Configure late-to-ship thresholds and custom holidays for accurate business-day calculations.
See it in action
A focused view of your shipments and performance at a glance.
Flagged shipments
Screenshot coming soon
Performance dashboard
Screenshot coming soon
Ready to chaperone your shipments?
Install Chaperone on your Shopify store and start monitoring fulfillments automatically.